Boynton Travel Advisors

The Hard Rock Punta Cana Resort and Casino was exactly what we expected amazing. We experienced a little rain but it didn't put a damper on our vacation. We originally requested room 1807 (room we stayed in the time before) but ended up staying in 8104 and it was even better than the last. We had a bit of an issue with the key not working when we arrived and day before check out. The front desk more specifically Rosa Naomi wasn't particular interested in resolving the issue quickly. She wouldn't even provide us with a time frame for when it would be resolved just expected us to wait in front of our door in a non-seated area. At check-out I asked to speak with someone about the experience but the transfer person arrived before we could talk to someone. I sent to them an email, the day of and they responded within the hour and offer a room upgrade for our next stay with them.

This was another great vacation. They are making some excellent additions. They have a new VIP section they are working hard to promote. The food was just the same as I remember, Great!

Fri 29 May Depart ATLANTA, GA (ATL)11:00 AM Delta Air Lines Flight 563 Fri 29 May Arrive PUNTA CANA, DOMINICAN 2:24 PM Confirmation: ORHLOK

Wed 03 Jun Depart PUNTA CANA, DOMINICAN 1:40 PM Delta Air Lines Flight 428 Wed 03 JunArrive ATLANTA, GA (ATL)5:30 PM